Support

Support Tiers Overview

gospace AI offers two distinct support tiers designed to meet the varying needs of our customers. Choose the tier that best aligns with your organization's requirements and implementation complexity.

Package

Key Features

Basic

JIRA access, email support for urgent issues, standard SLAs

Enterprise

JIRA access, bi-weekly product team calls, dedicated account manager, premium SLAs

Support Hours

Support Tier

Business Hours

After-Hours Support

Standard

Monday-Friday, 9:00 AM - 5:00 PM GMT/BST

Not available

Enterprise

Monday-Friday, 8:00 AM 00:00 PM GMT/BST

Available for P1 issues at no additional charge

All support hours exclude UK public holidays.

Support Exclusions

All support tiers exclude:

  • Custom development work

  • On-site services

  • Third-party software troubleshooting

  • End-user training beyond documentation

  • Consulting services outside scope of platform usage

  • Comparison with Market-Leading B2B Enterprise Support

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