Support

Support Tiers Overview

gospace AI offers two distinct support tiers designed to meet the varying needs of our customers. Choose the tier that best aligns with your organization's requirements and implementation complexity.

Package	Key Features
Basic	JIRA access, email support for urgent issues, standard SLAs
Enterprise	JIRA access, bi-weekly product team calls, dedicated account manager, premium SLAs

Support Hours

Support Tier	Business Hours	After-Hours Support
Standard	Monday-Friday, 9:00 AM - 5:00 PM GMT/BST	Not available
Enterprise	Monday-Friday, 8:00 AM 00:00 PM GMT/BST	Available for P1 issues at no additional charge

All support hours exclude UK public holidays.

Support Exclusions

All support tiers exclude:

• Custom development work

• On-site services

• Third-party software troubleshooting

• End-user training beyond documentation

• Consulting services outside scope of platform usage

• Comparison with Market-Leading B2B Enterprise Support